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Store guide · Electronic Arts

EA app: a refund clock that starts at first launch

EA's own PC store is where EA Play and EA Play Pro live. Its refund rule is unusual: the clock starts when you first launch the game, not when you buy it.

24 h after first launchSells to: PC

Ways to pay

Paying at EA app with a UK account
MethodAcceptedWhat to know
Debit cardYesVisa Debit and Visa Electron named.
Credit cardYesVisa and Mastercard.
American ExpressSomeOn EA's global list; UK not confirmed.
PayPalYesRegistered in the same country as your EA account.
Apple PaySomeMay not be available for all purchases or regions.
Google PayNoNot mentioned by EA.
paysafecardSomeListed only as non-refundable; UK availability unconfirmed.
Klarna / pay laterNoNot offered.
Phone billNoNot offered in the UK.
Bank transferSomeGlobal list only, countries not named.
Store gift cardYesEA Gift Cards; unspent cards may expire after 3 years.

The EA Wallet

The EA Wallet can only be topped up with EA Gift Cards, not with a card or PayPal. EA's own pages disagree on the UK maximum (£120 in the Wallet terms, £180 in a help table). It can pay for EA Play on PC, but only if it covers the full price, so keep a card on file for renewals.

Refunds

EA's refund policy for full games bought on the EA app or EA.com: ask within 24 hours of first launching the game, or within 14 days of purchase if you have not launched it. Separately bought DLC and in-game currency are not refundable. Pre-orders can be cancelled any time before release. EA asks you to contact it before any chargeback, and warns that chargebacks outside its policy can lock an account.

EA Play

EA Play costs £5.99 a month or £35.99 a year, and EA Play Pro (PC only) £16.99 a month or £109.99 a year. It Takes Two, on our board, is included in EA Play.

Our games on EA app

Our games at EA app, 25 September 2026
GamePlatformEditionPrice
It Takes TwoPCStandardSold; UK price not verified

Sources